Frequently asked questions

What type of wood is used for the tokens?

We primarily use 1/8" premium solid Cherry hardwood. We selected Cherry for its elegant grain structure and its ability to hold incredible detail, whether we are laser-etching a design or printing vibrant, full-color artwork.

Is the wood sustainably sourced?

Sustainability is at the heart of everything we create. We source our hardwoods primarily from the American Midwest, where we rely on small-scale, selective harvesting rather than clearcutting. By only harvesting mature trees marked by professional foresters, our suppliers ensure the forest floor has the space and sunlight needed for the next generation of trees to thrive. In a region where forest growth outpaces harvest by over 30%, your tokens are as kind to the earth as they are beautiful.

Do you offer custom shapes, or just standard circles?

Your imagination is the only limit. While circles are classic for tokens, our precision laser cutting allows us to contour your tokens into almost any custom shape—from hexagons and stars to custom organic silhouettes—without being restricted to standard sizes.

Can I see a proof before my order is produced?

Yes. We want you to love the final product. For all orders, we provide a digital proof for your approval to ensure the placement, sizing, and details are exactly where they should be before we move into production.

How long does production take?

We take pride in our "Made in the USA" speed and efficiency. For most orders, our standard production time is a swift 2–5 business days. While larger orders may take slightly longer, we always strive to get your tokens in your hands as quickly as possible.

Durability and Use

How do I care for my wooden tokens?

While our tokens are durable, wood is a natural, living material. To keep your tokens looking their best for years to come, we recommend avoiding prolonged submersion in water. If they need cleaning, a quick wipe with a soft, dry cloth is all they need.

Will the colors fade over time?

No. We use industrial-grade UV inks and a premium matte clearcoat that are instantly "cured" with ultraviolet light. This process creates a permanent bond with the wood, resulting in a professional finish that is highly resistant to fading and UV damage, even with heavy handling.

Can these be used for outdoor events?

Our tokens are exceptionally tough and perfect for outdoor festivals, events, or as drink vouchers. The UV-cured finish and natural hardwood are built to stand up to the typical wear and tear of event environments.

Product Questions

How accurate are the colors compared to my digital file?

We utilize high-end Mimaki UV printers to achieve exceptional color depth and precision. For the highest level of accuracy, we recommend providing Solid Coated Pantone colors with your artwork, allowing us to match your design to our physical formula guides. Please keep in mind that most monitors are not calibrated for print, and wood is a natural, "warm" material; however, our goal is always to produce a vibrant, faithful representation of your vision.

Does the wood grain show through the print?

By default, we print a "white base" layer beneath your design to make colors pop with total opacity. However, if you are looking for a truly rustic or "stained" aesthetic, we can print directly onto the wood without a base layer, allowing the natural Cherry grain to peek through your artwork.

Is the ink waterproof or scratch-resistant?

The UV curing process makes our inks incredibly resilient. While we don't recommend leaving your tokens submerged, the matte finish is water-resistant and stands up beautifully to the typical scratches and scuffs of being carried in pockets or bags.

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Eco-friendly

All of our Color Wooden Tokens use wood sourced from sustainable forests here in the US, and we only use non toxic glues and materials during production. We care about the environment and want our products to reflect that!

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Color Wooden Tokens Made in the USA

Every order is laser engraved, uv printed, and assembled by hand, with care - right here in Charlotte, North Carolina. We support local, national and international customers alike.

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We give back!

Through our partnership with One Tree Planted, a percentage of every order helps replenish forests throughout the world. It's important to give back and we are proud to have helped plant thousands of trees where they are most needed.