Frequently asked questions

What type of wood is used for the tokens?

We primarily use 1/8" premium solid Cherry hardwood. We selected Cherry for its elegant grain structure and its ability to hold incredible detail, whether we are laser-etching a design or printing vibrant, full-color artwork.

Is the wood sustainably sourced?

Sustainability is at the heart of everything we create. We source our hardwoods primarily from the American Midwest, where we rely on small-scale, selective harvesting rather than clearcutting. By only harvesting mature trees marked by professional foresters, our suppliers ensure the forest floor has the space and sunlight needed for the next generation of trees to thrive. In a region where forest growth outpaces harvest by over 30%, your tokens are as kind to the earth as they are beautiful.

Do you offer custom shapes, or just standard circles?

Your imagination is the only limit. While circles are classic for tokens, our precision laser cutting allows us to contour your tokens into almost any custom shape—from hexagons and stars to custom organic silhouettes—without being restricted to standard sizes.

Can I see a proof before my order is produced?

Yes. We want you to love the final product. For all orders, we provide a digital proof for your approval to ensure the placement, sizing, and details are exactly where they should be before we move into production.

How long does production take?

We take pride in our "Made in the USA" speed and efficiency. For most orders, our standard production time is a swift 2–5 business days. While larger orders may take slightly longer, we always strive to get your tokens in your hands as quickly as possible.

Durability and Use

How do I care for my wooden tokens?

While our tokens are durable, wood is a natural, living material. To keep your tokens looking their best for years to come, we recommend avoiding prolonged submersion in water. If they need cleaning, a quick wipe with a soft, dry cloth is all they need.

How do they age over time?

We love how our tokens evolve with use. While our UV Printed tokens are engineered to stay crisp and colorful for the life of the product, our Engraved tokens will naturally develop a beautiful patina. Over time and with frequent handling, the natural cherry wood will deepen in character, giving the engraving an authentic, weathered look that only real wood can achieve.

Can these be used for outdoor events?

Our tokens are exceptionally tough and perfect for outdoor festivals, events, or as drink vouchers. The UV-cured finish and natural hardwood are built to stand up to the typical wear and tear of event environments.

Product Questions

How deep is the engraving?

Our precision lasers do more than just mark the surface; they lightly etch into the hardwood. This creates a beautiful, tactile 3D effect that you can feel with your fingertips, giving each token a premium, handcrafted look and feel.

Can you engrave very fine details?

Yes. Our laser technology is precise enough to capture exceptionally fine details. Whether it is small, legible text or intricate geometric linework, the clarity and contrast are exceptional.

Does the engraving color vary between tokens?

When you first open your package, you might notice a faint, campfire-like aroma. This is a natural byproduct of the precision laser-cutting process. It is completely non-toxic and typically dissipates within 24 to 48 hours once the tokens are removed from their packaging.

Is there a "burnt" smell to the tokens?

When you first open your package, you might notice a faint, campfire-like aroma. This is a natural byproduct of the precision laser-cutting process. It is completely non-toxic and typically dissipates within 24 to 48 hours once the pins are removed from their packaging.

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Eco-friendly

All of our Engraved Wooden Tokens use wood sourced from sustainable forests here in the US, and we only use non toxic glues and materials during production. We care about the environment and want our products to reflect that!

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Engraved Wooden Tokens Made in the USA

Every order is laser engraved, uv printed, and assembled by hand, with care - right here in Charlotte, North Carolina. We support local, national and international customers alike.

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We give back!

Through our partnership with One Tree Planted, a percentage of every order helps replenish forests throughout the world. It's important to give back and we are proud to have helped plant thousands of trees where they are most needed.